Legal documents

299bet com's Privacy Policy

Your personal information is extremely important to us. This Privacy Policy provides a full account of how 299bet com collects, stores, uses, and protects your data. Please read it carefully before using the platform.

Last updated: January 2026
SSL 256-bit encryption
GDPR Compliant
Our commitment

What we do to protect your privacy

At 299bet com, we follow industry-leading technology and standards to keep your data secure.

Encrypted data transfer

Every transaction and data exchange is protected by 256-bit SSL encryption — making it impossible for any third party to intercept.

Your data is never sold

Your personal information is never sold to advertisers or third parties. Your data is used solely to improve 299bet com services.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits and cybersecurity practices are carried out.

Your Control

You have the right to view, correct, or request deletion of your personal data at any time.

Transparent Cookie Policy

We use only necessary cookies. You are clearly informed about cookie consent when you visit the site and remain in full control.

International standards

299bet com complies with GDPR and international data protection regulations. We follow the highest legal frameworks to safeguard your privacy.

Last revised: January 2026

1 Introduction

Welcome to 299bet com. This Privacy Policy explains how we collect, store, use, and protect your personal information. By using the 299bet com website or mobile app, you agree to the terms of this Privacy Policy.

We believe transparency is the foundation of trust. This document avoids complex legal language and aims to explain everything clearly, so you know exactly what happens with your data.

This Privacy Policy applies to all 299bet com services — including the website, mobile app, Live Casino, Sports Betting, and all other platforms.


2 What information we collect

299bet com collects various types of information. The methods and purposes of data collection are detailed below:

A) Information collected at registration

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Current address and country
  • Preferred currency and language
  • Username and password (encrypted)

B) Identity Verification (KYC) Information

  • Copy of National ID, passport, or driving license
  • Utility bill or bank statement (proof of address)
  • Selfie or liveness verification

C) Financial Information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Bank account details (if applicable)
  • Transaction history and amounts

D) Automatically Collected Technical Information

  • IP address and geographic location
  • Browser type, version, and operating system
  • Device ID and model
  • Time spent on site and pages visited
  • Referral URL and search keywords
Type of Information Collection method Mandatory?
Registration Information User Provided Yes
KYC documents User Uploads Yes, for withdrawals
Payment Information Transaction time Yes
Technical Information Automatic Partial
Cookie data Automatic Optional

3 How we use your information

Collected information is used only for specified purposes. 299bet com never uses your data unnecessarily.

  • To create, verify, and manage your account
  • To process financial transactions and prevent fraud
  • To provide customer support and resolve issues
  • To meet legal obligations — such as Anti-Money Laundering (AML) requirements
  • To improve platform security and performance
  • To offer a personalized gaming experience and promotional offers
  • To identify and resolve technical issues
  • To operate responsible gaming programs

We do not build advertising profiles using your data, nor do we supply data to third parties for advertising purposes.


4 Information Sharing & Disclosure

299bet com does not sell your personal information. However, data may be shared with third parties in the following limited circumstances:

  • Payment Processor: To process deposits and withdrawals — only the necessary information
  • Identity Verification Service: With trusted third parties to complete the KYC process
  • Regulatory Authority: In response to legal claims by licensing authorities or law enforcement agencies
  • Technology Partners: Trusted partners supporting platform operations — bound by strict confidentiality agreements
  • Fraud Prevention: To detect and prevent suspicious activity

All third parties with whom information is shared are required to comply with strict privacy and security standards. Any breach of agreement will result in immediate termination of the partnership.


5 Cookie Policy

299bet com uses cookies on this site. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential cookies: For core site functionality — login sessions, security tokens
  • Functional cookies: To remember your preferences — language, theme, game settings
  • Analytics Cookies: To analyze site usage — such as which pages are visited most
  • Marketing Cookies: To show relevant promotions — based on your consent

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.


6 Data Security Measures

299bet com uses industry-leading technology and practices to protect your data. Security is not just a technical matter — it is part of our organizational culture.

  • 256-bit TLS/SSL encryption — for all data transfers
  • AES-256 encryption — for sensitive data stored in the database
  • Two-factor authentication (2FA) — for account access
  • Regular cybersecurity audits and penetration testing
  • Real-time monitoring for suspicious logins and activity
  • Strict data access policy for staff — minimum necessary access principle
  • In the event of a data breach, affected users will be notified within 72 hours

Your password is never stored in plain text — only an encrypted hash is stored, from which the original password cannot be recovered.


7 Your Rights

Under international data protection law, you have the following rights. 299bet com respects these rights and is committed to responding to any request:

  • Right of access: The right to know what information we hold about you
  • Right to rectification: Right to correct inaccurate or incomplete information
  • Right to Erasure: Right to request deletion of your information under certain circumstances
  • Right to Restrict Processing: You may request that the use of your data be restricted
  • Right to Data Portability: The right to receive your data in a machine-readable format
  • Right to object: Right to object to the use of your information for specific purposes
  • Right to withdraw consent: Right to withdraw consent at any time

To exercise any of your rights, please contact our support team. We are obligated to respond within 30 business days.


8 Data Retention Period

299bet com does not retain your data longer than necessary. Retention periods are determined by legal obligations and operational requirements:

Type of Information Retention period
Account information For the duration of account activity + 5 years
Transaction History 7 years (legal obligation)
KYC documents 5 years after account closure
Communication Log 3 years
Technical Logs 12 months
Cookie data 30 days to 2 years

Once the retention period expires, your data is securely deleted or permanently anonymized.


9 Minor's Privacy

299bet com is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

  • Age verification is carried out at the time of registration
  • Additional identity verification may be requested if there is any suspicion
  • Accounts identified as belonging to a minor are closed immediately
  • Any collected data is securely deleted when no longer needed

If a parent or guardian believes their child has registered by mistake, please contact our support team immediately.


10 Privacy Policy Updates

299bet com may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date on this page will be changed
  • Registered users will be notified by email of any significant changes
  • Continued use of the site after any changes constitutes acceptance of the updated policy
  • Previous versions of the policy are available upon request

We recommend reviewing this page regularly, especially if you have been using 299bet com for a long time.


11 Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team. We are committed to responding within 30 business days.

  • Email: [email protected]
  • Support hours: 24 hours, 7 days a week
  • Language: Responses provided in both Bengali and English

When emailing us about a data protection request, use the subject line: "Privacy Request – [your username]" — this helps us process your request faster.

Get started now

Play safely at 299bet com — start today

Read our Privacy Policy and see how well your data is protected. Register now and join Bangladesh's most trusted gaming platform.

By registering, you agree to our Privacy Policy and Terms & Conditions. For users aged 18 and above only.

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